FAQs
- What materials do you use?
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A mixture or recycled and Australian gold and sterling silver. Wherever possible, recycled stones are used and/or ethically mined and hand cut stones are sourced.
- Where is your jewellery made?
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une. jewellery is hand carved in wax, then cast in Melbourne. We then finish all our jewellery by hand, in our studio in Melbourne.
- How do I care for my jewellery?
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Good question! We've got you covered right here ;)
- How can I measure my ring size?
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Another great question! This should clear things up :)
- Can I commission a personalised piece?
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Ummm...of course! Creating bespoke pieces and rings....these are few of our favourite things. Have a sus of our Customs page for more info on personalised rings and jewellery.
- What is your returns policy?
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We love a careful shopper. Peep all our shipping info here!
- How much do you charge for shipping?
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Good news - shipping is free for all orders over $200. Otherwise, a flat rate of $10 will apply to Aussie shipping.
For international orders a flat rate of $25 will apply.
Our Shipping and Returns page has more info :)
- How long will it take for my order to arrive?
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All collection orders are sent off within 14 days from order. For an estimate on bespoke or custom made time frame, please shoot us your questions here
- The item I like is out of stock, will you be restocking?
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Because everything is made to order, items will never be out of stock.
But! Sometimes items may take a little longer to get to a customer due to busy periods such as Christmas time. Please order your items a few weeks in advance to make sure you get your beauties on time!
- Do you ship overseas?
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For sure - we ship all over the world. Shipping costs of $25AUD will apply, and will be added at checkout. We run occasional discounts and promotions, so be sure to follow us on Instagram and sign up to our newsletter.
- How long will it take to get my order?
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Hmmm... it just depends on where you are. Orders processed in Australia will take up to 14 business days to arrive. Overseas deliveries can take anywhere from 14-30 days. Delivery details will be provided in your confirmation email though, so don't stress!
- What shipping carriers do you use?
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We use all major carriers, and local courier partners. We'll ask you for your preferred delivery method during checkout.
- Another question?
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No luck answering your question? All good! Hit us up via our contact page. We'd love to chat more with you!